Phonepe Urgent Recruitment For Advisor Posts

 

Name Of The Board : Phonepe

Job Role : Advisor, Service Recovery Reopens

Qualification : Any Degree

Mode Of Application : Online

Mode Of Work : Work From Home Partial

Responsibilities:

▪️Act with integrity & think customer-first in every interaction

▪️Handle basic PhonePe account and transaction related queries

▪️Ability to flex between phone & data channels

▪️Follow specified process guidelines to bring about resolution

▪️Build customer trust through their interaction

▪️Ability to meet hourly & daily productivity goals

▪️Leverage internal processes and resources to drive resolution

▪️Escalate appropriately taking support from relevant teams to resolve customer issues

▪️Recommend process improvements

▪️Engage & Educate customers so they’re able to leverage PhonePe to the fullest

Skills :

▪️Have excellent written and verbal communications

▪️Have good learnability

▪️Be an active listener and deal well with objection

▪️Have strong customer orientation and ability to adapt/respond to different scenarios

▪️Multilingual skills (spoken + written) in South Indian languages are preferred

Experience : 0-2 Years

Salary :₹. 25,000/-

Online Applying & Notification Details Link 👇

https://www.phonepe.com/careers/jobs/A

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