Name Of The Board : Infosys
Job Role : Process Executive
Qualification : Graduation
Mode Of Work :Work From Home Partial
Location : Pune
Responsibilities :
▪️SLA Process compliance, Resource Planning, Business process improvement
▪️Knowledge of operation management
▪️Driving Daily/Weekly/Monthly Governance calls with client.
▪️Prepare/review the process definition & documentation for the specific process within purview to enable manager to finalize the TO BE Process
▪️Co-Ordinates and conduct training for the team in order to ensure right skilling
▪️Monitors/ ensures process compliance and periodically updates SOP changes as required as part of the quality plan in order to ensure adherance to process steps
▪️Resolves escalations from the process owners in order to ensure stron customer relationships
▪️Provide feedback on error transaction and conducts RCA with help of quality SPOC
▪️Self-starter, having a proactive approach in terms of process improvement, identifying risks and engaging client.
▪️Ability to handle multiple tasks and adherence to on time delivery.
▪️Understand the contractual requirement for the process and deliver the same.
▪️Sound decision-making
▪️Excellent written and verbal communication skills
▪️Good attention to detail
Salary : 30,000/-
Selection : Interview
Notification Details & Online Applying Link👇