Name Of The Company : American Express
Job Role : Customer Service Analyst
Mode Of Application : Online
Qualification : Graduate/Undergraduation
Mode Of Work : Hybrid/WFH
Job Description:
▪️Completing the Video KYC (know your customer) process for prospect customers in a timely and comprehensive manner to ensure customer satisfaction
▪️Gather relevant information from customers as required and update it accurately to facilitate the decisioning process
▪️Presentable while interacting with customers
▪️Ensure error- free verification of card applications
▪️Deliver Employees, Customers and Shareholder metrics as per goals
▪️Brainstorm with the leaders and colleagues to recommend changes in workflows, procedures and service levels to meet customer needs and to enhance value proposition
▪️Adherence to quality and compliance guidelines
Skills :
▪️In compliant with Customer First Strategy
▪️High level of Customer sensitivity, commitment & service orientation
▪️Knowledge of KYC for Consumer & Corporate India Market
▪️Adhering to Blue Box Values
▪️High result orientation
▪️Good interpersonal skills
▪️Excellent verbal and written communication skills
▪️Flexibility to work
▪️Good analytical skills with an eye for details
Salary : 4,40,000/-LPA
Online Applying & Notification Details Link 👇